DRPAINT - THE PAINT DOC - WRITTEN GUARANTEE

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GUARANTEE CONDITIONS

ONE (1) YEAR LIMITED GUARANTEE ON: INTERIOR AND EXTERIOR PAINTING, CARPENTRY REPAIRS AND INSTALLATIONS, STAINING OR SEALING WOOD MATERIALS AS FOLLOWS: 

FIRST THREE (3) MONTH TERM - NO CHARGE FOR LABOR OR MATERIALS
REMAINING NINE (9) MONTH TERM - SUBJECT TO THE LIMITATIONS AS DESCRIBED

GUARANTEE VALIDATION: YOUR COPY OF THE SIGNED ORIGINAL PROPOSAL AND THIS INVOICE MUST BE RETAINED AND PRESENTED TO OUR REPRESENTATIVE AT THE TIME OF THE INSPECTION APPOINTMENT.
THE GUARANTEE SHALL TAKE EFFECT AND EXPIRE ON THE DATES AS STATED ON THE INVOICE.

GUARANTEE TERMINATION: NON-RETAINMENT OF ORIGINAL SIGNED PROPOSAL AND INVOICE.
ANY OF THE AREAS IN QUESTION HAVE BEEN REPAIRED, CHANGED, ALTERED OR MODIFIED BY ANY PARTIES OTHER THAN
DRPAINT.

REPAIRS UNDER THIS LIMITED GUARANTEE WILL BE PERFORMED ONLY ON THE SPECIFIC AREAS AFFECTED AND ONLY TO THE LEVEL OF REPAIRS, SURFACE PREPARATION AND/OR APPLICATIONS AS DESCRIBED IN THE REPAIR, PREPARATION AND/OR APPLICATION SECTION OF THE CONTRACT. THIS GUARANTEE WILL NOT BE EXECUTED UNLESS THE AREAS IN QUESTION HAVE BEEN INSPECTED AND APPROVED BY DRPAINT AND THAT ALL PARTIES HAVE ACCEPTED THAT SUCH GUARANTEE CONDITIONS ARE SATISFACTORY.

THIS LIMITED GUARANTEE IS THE ONLY EXPRESS WRITTEN GUARANTEE MADE BY
DRPAINT AND IS IN LIEU OF ALL OTHER WRITTEN GUARANTEES, EXPRESSED OR IMPLIED. THIS GUARANTEE COVERS ONLY THOSE SERVICES PROVIDED BY DRPAINT TO THE ORIGINAL PURCHASER NAMED ON THE CONTRACT.

IN NO EVENT SHALL DRPAINT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OR DAMAGES IN EXCESS OF THE ORIGINAL CONTRACT PRICE. THIS GUARANTEE MAY NOT BE ALTERED OR EXTENDED FOR ANY PURPOSE UNLESS DONE SO IN WRITING IN A DOCUMENT EXECUTED BY ALL PARTIES.

IF YOU HAVE ANY QUESTIONS ABOUT YOUR GUARANTEE OR NEED A REPRESENTATIVE TO PERFORM AN INSPECTION, YOU CAN CONTACT OUR OFFICE BY PHONE OR E-MAIL US AT OUR WEBSITE.

OUR OFFICE HOURS ARE 9am to 6pm MONDAY-FRIDAY
703-830-6277
EMAIL: mailto:yourguarantee@mddrpaint.com

WE WILL NEED THE FOLLOWING INFORMATION:

  • YOUR NAME
  • PHONE NUMBER
  • PROPOSAL NUMBER
  • A BRIEF DESCRIPTION OF THE AREA(S)
  • ANY QUESTIONS YOU HAVE

LIMITATIONS 

THIS GUARANTEE DOES NOT COVER THE FOLLOWING LIMITATIONS:

  • ANY WORK THAT WAS NOT PERFORMED BY US.
  • THE COST OF PAINT, STAIN, SEALER OR ANY OTHER MATERIALS REQUIRED TO PERFORM THE REPAIRS.
  • ANY WORK WHERE WE DID NOT SUPPLY THE PAINT, STAIN, SEALER OR ANY OTHER MATERIALS.
  • ANY REPAIRS WHICH ARE NECESSITATED AS A RESULT OF A DEFECT IN THE PAINT, STAIN, SEALER OR ANY OTHER MATERIALS REGARDLESS OF WHETHER THE PAINT OR OTHER MATERIALS WAS SUPPLIED BY US OR THE CUSTOMER.
  • AN EXACT COLOR MATCH AS ENVIRONMENTAL CONDITIONS WILL AFFECT THE COLOR AND FINISH OF ALL PAINTS, STAINS AND SEALERS OVER TIME.
  • ANY DISCOLORATION OF WOOD SURFACES, WHICH INCLUDE, BUT NOT LIMITED TO THE PLACEMENT OF ANY OUTDOOR FURNITURE, PLANTER POTS OR BOXES, GRILLS, ANY OTHER STRUCTURES OR LANDSCAPING THAT MAY BLOCK THE AFFECTED AREAS FROM NORMAL ENVIRONMENTAL CONDITIONS.
  • ANY SURFACES MADE OF OR CONTAINING GALVANIZED METAL, WHICH INCLUDES, BUT NOT LIMITED TO, GUTTERS, DOWNSPOUTS, NAILS, SCREWS, JOIST HANGERS, ETC.
  • ANY LAYERS OF PAINT, STAIN OR SEALER THAT COULD NOT BE REMOVED THAT WERE EXISTING PRIOR TO THE WORK PERFORMED BY DRPAINT.
  • ANY REPAIRS TO HORIZONTAL SURFACES OR ANY SURFACE THAT, BY VIRTUE OF ITS DESIGN PERMITS MOISTURE TO COLLECT, CAUSING MILDEW, MOLD, STAINS, CUPPING, WARPING, SPLINTERING, CRACKS, ECT.. THE SURFACES INCLUDE, BUT ARE NOT LIMITED TO, DECK FLOORING, RAILINGS, STAIRS, PORCHES, ROOFS AND GUTTERS.
  • ANY MOISTURE CONTENT OF THE SUBSTRATE.
  • ANY MILL-GLAZING OR BLEEDING CAUSED BY KNOTS, RUST OR CEDAR.
  • ANY VARNISHED SURFACES.
  • ANY ORDINARY WEAR AND TEAR, USE OR MIS-USE, AGE, STRUCTURAL DEFECTS IN MATERIALS, STRUCTURAL SETTLEMENT AND MOVEMENT OR ENVIRONMENTAL EXPOSURE.
  • ANY CRACKS & NAIL POPS IN DRYWALL, PLASTER OR WOOD CAUSED BY STRUCTURAL SETTLEMENT OR OTHERWISE.
  • ANY ABRASION, MECHANICAL DAMAGE, ABRASIVE CLEANING, ABUSE, OR DAMAGE RESULTING FROM USE OF CHEMICALS OR CLEANING AGENTS OR EXPOSURE TO HARMFUL SOLIDS, LIQUIDS OR GASES.
  • DAMAGE OR DEFECTS CAUSED IN WHOLE OR IN PART BY REASON OF FIRE, EXPLOSION, FLOOD, ACTS OF GOD, EXTREME WEATHER CONDITIONS, MISUSE, ALTERATIONS, ABUSE, VANDALISM, NEGLIGENCE, OR ANY OTHER SIMILAR CAUSE BEYOND THE CONTROL OF DRPAINT.